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Program Adjustment
Request ("PAR")

While our goal is for our clients to be delighted with the quality of service and equipment provided at a better value than elsewhere. Sometimes things don't go perfectly or mistakes are made in equipment. You may deserve an adjustment when these things happen.

To make sure both parties receive a fair, unbiased evaluation and adjustment, the Program Adjustment Request (PAR) process is turned over to the non-profit EarthTraces Foundation and a 3-person panel for review and resolution decision. EarthTraces Foundation has no ownership position in Experiencing Imagination, although both organizations have one Director in common which helps assure continuity.

Either party may request an adjustment for Agreement terms that were not fully met.

Using the form below, please provide the details of your adjustment request. This will be transmitted directly to the review committee so they may act upon it directly. Only written documentation may be considered so that all reviewers may act upon the same information.

Please consider the following prior to submitting your PAR:

Experiencing Imagination regularly donate free equipment to events. Please review your Agreement to see if and adjustment was given to you. Because this amount had zero cost any PAR must exceed this amount. Please do not submit a PAR request if the amount of free equipment you already received exceeds the amount of your claim.

User-Managed Events (see the title line of your Agreement to confirm) have received significant discounts with the understanding the User will unload the equipment, set it up, properly operated it and then take it down and re-load it on the delivery truck. Having to work hard or do unexpected tasks is not adjustable - it is a User-Managed Event (all necessary tasks are included).

For User-Managed Events, if you have provided the minimum number of workers for the time indicated in your contract the 80% equipment use warranty applies for all hours of paid use (most contracts only pay for 4-5 hours of use with any additional hours being donated by us to the event - check your Agreement to confirm this).

If equipment is delivered, but you (or anyone representing you) decides not to set it up or use it, it is not adjustable. Use is at your discretion.

The in-service warranty & substitutions policy outlined in the current AMUSEMENT RIDES USE POLICY (http://www.TheEventLine.com/forms/ARUP.pdf) and/or the EQUIPMENT USE POLICY (http://www.TheEventLine.com/forms/EUP.pdf), whichever is applicable to your Event, must not have been met. This basically means the equipment requested or an equivalent or higher cost substitute was not available 80% of the event time. (You may not refuse equivalent or higher value substitutions.)

Only the Agreement Terms and Conditions may be considered in the evaluation. Both parties will be expected to honor their written Agreement. Requests outside the Agreement and personal opinion can not be considered.

Your PAR must be submitted within 30-days of your event

PAR adjustments are issued as a Program Adjustment Certificate (PAC) which is a credit towards a future event only. There is no cash-out value of a PAC. This is according to the Agreement between the parties. The adjustment will equal 100%-125% of the loss determined incurred (100% for the loss plus up to 25% more for the efforts required).

False or Unreasonable Demands. Demands for adjustments outside the contract both parties agreed to may result in a penalty being attached to the maker. Both parties are expected to make truthful and honest statements and fair evaluations of services delivered and/or used. Only requests within the limits of the contractual warranties may be considered.

Both parties have contractually agreed to abide by the PAR process and its decision.

Please allow 30 days for the EarthTraces Foundation (or its assigns) to meet and act upon your request. Why can't we get cash back (click HERE)?

 

 

PAR SUBMISSION

"I/We, the undersigned, request the dispute mediation via the PAR process according to the terms of the Agreement between Us and Experiencing Imagination, Inc. As provided by law, we confirm the accuracy of the information we provide below and agree to abide by the determination of the reviewer(s)."

Please provide the following information: 
(Please avoid giving yahoo or similar email addresses - these web-based email systems often fail when we try to send you files. Also, make sure your email server doesn't reject mail from TheEventLine.com.)

 Your Full Name:
 A Permanent E-mail Address For You:
 Your Organization Name:
 14-digit Event ID (or contract #) for your Event:
 Street Address:
 Date and Location of the Event to be Reviewed:
 City, State, Zip Code:
 Organization's Phone Number:
 Person in charge of your program (if not you):
 Their Email Address:

Below, please provide an honest and fair assessment of the reasons justifying your request for an adjustment. Please be accurate and concise. Misrepresentations or intentional exaggerations will not benefit your request. Please include as much of the following information (at a minimum):

The part number or name of the piece(s) of equipment to be reviewed and adjusted,
the length of time the equipment was available for use during your event,
the length of time of your event,
if you provided the full number of setup, supervision and takedown persons required
   in your event contract, 
any equipment substitution or additional event time/days that was offered. Please
   provide reasoning why such was not used if offered.

Be sure to review the Equipment Use Policy to avoid making a request outside the terms and conditions agreed to for equipment use.

Thank you for completing the PAR process. Please press the "Send Request" button below to begin the review process.

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