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Program Adjustment
Request ("PAR")
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While our goal
is for our clients to be delighted with the quality of service and
equipment provided at a better value than elsewhere. Sometimes things don't go perfectly or mistakes are made in equipment. You
may deserve an adjustment when these things happen.
To make sure
both parties receive a fair, unbiased evaluation and adjustment, the Program Adjustment Request (PAR)
process is turned over to the
non-profit EarthTraces Foundation and a 3-person panel for review and
resolution decision. EarthTraces Foundation has no ownership position in
Experiencing Imagination, although both organizations have one Director
in common which helps assure continuity.
Either party
may request an adjustment for Agreement terms that were not fully met.
Using the
form below, please provide
the details of your adjustment request. This will be transmitted
directly to the review committee so they may act upon it directly. Only
written documentation may be considered so that all reviewers may act
upon the same information.
Please consider the following prior
to submitting your PAR:
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Experiencing Imagination regularly donate free equipment to
events. Please review your Agreement to see if and adjustment
was given to you. Because this amount had zero cost any PAR must
exceed this amount. Please do not submit a PAR request if the
amount of free equipment you already received exceeds the amount
of your claim. |
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User-Managed Events (see the title line of your Agreement to
confirm) have received significant discounts with the
understanding the User will unload the equipment, set it up,
properly operated it and then take it down and re-load it on the
delivery truck. Having to work hard or do unexpected tasks is
not adjustable - it is a User-Managed Event (all necessary tasks
are included). |
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For
User-Managed Events, if you have provided the minimum number of
workers for the time indicated in your contract the 80%
equipment use warranty applies for all hours of paid use (most
contracts only pay for 4-5 hours of use with any additional
hours being donated by us to the event - check your Agreement to
confirm this). |
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If
equipment is delivered, but you (or anyone representing you)
decides not to set it up or use it, it is not adjustable. Use is
at your discretion. |
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The
in-service warranty & substitutions policy outlined in the
current AMUSEMENT RIDES USE POLICY (http://www.TheEventLine.com/forms/ARUP.pdf)
and/or the EQUIPMENT USE POLICY (http://www.TheEventLine.com/forms/EUP.pdf),
whichever is applicable to your Event, must not have been met.
This basically means the equipment requested or an equivalent or
higher cost substitute was not available 80% of the event time.
(You may not refuse equivalent or higher value substitutions.) |
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Only the
Agreement Terms and Conditions may be considered in the
evaluation. Both parties will be expected to honor their written
Agreement. Requests outside the Agreement and personal opinion
can not be considered. |
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Your PAR
must be submitted within 30-days of your event |
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PAR
adjustments are issued as a Program Adjustment Certificate (PAC)
which is a credit towards a future event only. There is no
cash-out value of a PAC. This is according to the Agreement
between the parties. The adjustment will equal 100%-125% of the
loss determined incurred (100% for the loss plus up to 25% more
for the efforts required). |
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False or
Unreasonable Demands. Demands for adjustments outside the
contract both parties agreed to may result in a penalty being
attached to the maker. Both parties are expected to make
truthful and honest statements and fair evaluations of services
delivered and/or used. Only requests within the limits of the
contractual warranties may be considered. |
Both parties have
contractually agreed to abide by the PAR process and its decision.
Please allow 30 days for the EarthTraces Foundation
(or its assigns) to meet and act upon your
request. Why
can't we get cash back (click HERE)?
PAR SUBMISSION
"I/We, the
undersigned, request the dispute mediation via the PAR process according
to the terms of the Agreement between Us and Experiencing Imagination,
Inc. As provided by law, we confirm the accuracy of the information we provide below
and agree to abide by the
determination of the reviewer(s)."
Please provide the following information:
(Please avoid
giving yahoo or similar email addresses - these web-based email systems often
fail when we try to send you files. Also, make sure your email server doesn't reject
mail from TheEventLine.com.)
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