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ACCOUNT CREDIT BALANCE
REFUND REQUEST
Security Deposit Refund
Event Cancellation Refund
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ALL TERMS AND CONDITIONS BELOW ARE PER THE SIGNED AGREEMENT BETWEEN THE
PARTIES. PLEASE REFER TO YOUR CONTRACT SHOULD YOU HAVE ANY QUESTIONS.
Per the
contract TERMS credit
balances (security
deposits, event cancellation balances, other) are held in your account for
your future use until return is requested. Your refundable balance is
any credit remaining after equipment and service fees and any extras
(including needed repairs and replacements) are applied.
Requests for program adjustments under the service warranty are made
using the PAR (Program Adjustment Request)
process.
NOTE:
Requests for security deposit refund must be submitted 10-days or more after the event so that all
adjustments, if any, may be properly reflected and the correct remainder
returned. Requests submitted before this ARE DELETED without recording and a
new submission is required.
NOTE:
Credit cards used in lieu of a security deposit are not charged.
Please do not request a security deposit refund when a credit card
was used instead of payment.
NOTE: You
may not receive a balance return from one event while an open
invoice remains on another. Program Adjustment Certificates (PAC's),
weather-delay and other rental credits are intended for use in
rentals only and have a cash value of 1/2 of 1% of their face value.
Account
balances are paid by check to the account holder at the account holder's
address on file. Submissions received before the 10th of the month will
be processed and issued with the check run on the 20th of the month.
Submissions received before the 25th of the month will be processed and
issued with the check run on the 5th of the month. Checks are mailed by
our bank directly to you.
Please provide the following information:
Your event ID#
and account ID# will be on your last contract.
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