ALL TERMS AND CONDITIONS BELOW ARE PER THE AGREEMENT BETWEEN THE PARTIES. PLEASE REFER TO YOUR CONTRACT SHOULD YOU HAVE ANY QUESTIONS.

Credit balances (security deposits, event cancellation balances, other) are held in your account for your future use until return is requested. Your refundable balance is any credit remaining after equipment and service fees and any extras (including any cancellation and schedule change fees) are applied. Requests for program adjustments under the service warranty are made using the PAR (Program Adjustment Request) process.  

NOTE: Requests for security deposit refund must be submitted 10-days or more after the event so that all adjustments, if any, may be properly reflected and the correct remainder returned. Requests submitted before this ARE DELETED without recording and a new submission is required.

NOTE: Credit cards used in lieu of a security deposit are not charged. Please do not request a security deposit refund when a credit card was used instead of payment.

NOTE: You may not receive a balance return from one event while an open invoice remains on another. Program Adjustment Certificates (PAC's), weather-delay and other rental credits are intended for use in rentals only and have a cash value of 1/2 of 1% of their face value.

Account balances are paid by check to the account holder at the account holder's address on file. Submissions received before the 10th of the month will be processed and issued with the check run on the 20th of the month. Submissions received before the 25th of the month will be processed and issued with the check run on the 5th of the month. Checks are mailed by our bank directly to you.

Please provide the following information:

Your event ID# and account ID# will be on your last contract.

 WHAT TYPE OF REFUND IS THIS?
(SELECT CORRECT LINE) 

 YOUR LAST EVENT ID#:

YOUR ACCOUNT ID#:  

 CONTACT PERSON'S FULL NAME:

 CONTACT'S EMAIL ADDRESS:

 ADDRESS ON FILE:

 CITY, STATE & ZIP CODE::

CONTACT'S PHONE NUMBER: